Return & Refund Policy
At Digital Store, we aim to provide our customers with quality digital products and a seamless shopping experience. Please read our Return & Refund Policy carefully before making a purchase.
1. Refund Eligibility
Due to the nature of digital products, we only issue refunds under the following circumstances:
- The file or product is corrupted or incomplete.
- You were charged incorrectly due to technical errors.
- You did not receive the product within the promised delivery time.
2. Non-Refundable Cases
- Change of mind after purchase.
- Accidental purchases.
- Failure to download the product within the stipulated timeframe (if applicable).
3. How to Request a Refund
To request a refund, please follow these steps:
- Contact our support team within 7 days of your purchase.
- Provide the order number, proof of purchase, and a detailed explanation of the issue.
- We will review your request and respond within 3-5 business days.
4. Refund Process
If your refund request is approved, the amount will be credited to your original payment method within 7-10 business days, depending on your bank or payment provider.
5. Exchange Policy
If you receive a defective or incorrect product, we will provide you with a replacement at no additional cost. Please contact us within 7 days of purchase for assistance.
6. Contact Us
For return or refund inquiries, please contact us at:
Phone: 8447509186
Email: support@digital-store.space